I recently had the pleasure of visiting Sew ‘N Vac in Knoxville, TN with my mother-in-law, who had tinkered with her sewing machine and gotten the settings mixed up, so we took it in for service. The owner, Steve Osborne, remembered trading with her more than a decade ago. She traded her mother’s old quilter for a new sewing machine. Osborne looked it over and fixed the settings and replaced a missing foot and refused to take any money for the service. He was just taking care of a customer.